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Managing Knock Your Socks Off Service

by Chip R. Bell

eBook

2 of 2 copies available

Read a sample Read a sample

In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back—and those who don't soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with today's empowered, web-savvy consumer in mind, Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people• Understand customer needs, expectations and desires• Build a service vision• Design a user-friendly service delivery process• Involve and inspire employees• Recognize and reward good performance. The third edition features new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online. In short, everything readers need to ensure their frontline employees become their company's biggest asset.


Expand title description text
Publisher: AMACOM Books
Edition: 3

Kindle Book

  • Release date: May 1, 2013

OverDrive Read

  • ISBN: 9780814432051
  • Release date: May 1, 2013

EPUB eBook

  • ISBN: 9780814432051
  • File size: 2131 KB
  • Release date: May 1, 2013

PDF eBook

  • ISBN: 9780814432051
  • File size: 1641 KB
  • Release date: May 1, 2013

2 of 2 copies available

Formats

Kindle Book
OverDrive Read
EPUB eBook
PDF eBook

subjects

Business Nonfiction

Languages

English

In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back—and those who don't soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with today's empowered, web-savvy consumer in mind, Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people• Understand customer needs, expectations and desires• Build a service vision• Design a user-friendly service delivery process• Involve and inspire employees• Recognize and reward good performance. The third edition features new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online. In short, everything readers need to ensure their frontline employees become their company's biggest asset.


Expand title description text
  • Details

    Publisher:
    AMACOM Books
    Edition:
    3

    Kindle Book
    Release date: May 1, 2013

    OverDrive Read
    ISBN: 9780814432051
    Release date: May 1, 2013

    EPUB eBook
    ISBN: 9780814432051
    File size: 2131 KB
    Release date: May 1, 2013

    PDF eBook
    ISBN: 9780814432051
    File size: 1641 KB
    Release date: May 1, 2013

  • Creators
  • Formats
    Kindle Book
    OverDrive Read
    EPUB eBook
    PDF eBook
  • Languages
    English